Choosing the best dealer management system (DMS) software is a critical decision for dealerships in the marine, RV, powersports, golf car, and outdoor power equipment industries.
Below, we answer the most common questions buyers ask when comparing DMS solutions—covering pricing, features, industry fit, onboarding, integrations, and support—so you can confidently determine whether BiT Dealership Software is the right DMS for your business.
This FAQ is designed to provide clear, practical answers for real business owners like you.
BiT Dealership Software has been around for over four decades, and while we’d like to think we are the best, we also know that the “best” dealer management system is the one that fits the needs of your business.
That said, we believe the best DMS is one that delivers intuitive workflows, real-time cloud access, and deep service- and sales-centric features tailored to your business. Many dealers choose BiT because it combines full cloud-based flexibility with powerful tools for quoting, inventory, service, and reporting—all backed by responsive support and continuous innovation.
Ultimately, the best DMS is the one that fits your specific processes and helps you run your dealership more efficiently.
Dealer management system (DMS) software can cost thousands per month down to a couple of hundred dollars per month, depending on the company. Pick a DMS that allows you to only pay for what you need. Also, avoid software that locks you into long contracts unnecessarily.
At BiT, our DMS is priced per module – parts, service, sales, and storage, with the option to add fully integrated two-way text messaging. Depending on the number of modules you need and whether you prefer annual or monthly billing, you could pay as little as $238 per month, which includes two modules of your choice.
Visit the BiT Pricing Page for our transparent pricing calculator and to learn more about how DMS pricing works.
BiT was initially designed for marine dealerships, boat yards, and marinas. Over the years, our customers asked us to expand BiT’s capabilities to serve other industries, including golf car, RV, powersports, and outdoor power equipment (OPE) dealerships, repair shops, and mobile repair service businesses.
BiT is known throughout the US, Canada, and the Caribbean for its ability to handle rigging, prepping, and custom configurations. In fact, for years, we’ve been known as ‘Software Designed Around You.’
The best way to see these workflows in action is to book a live demo.
BiT is trusted by hundreds of dealerships with thousands of users. Contact us directly, and we can connect you with dealerships currently using and loving BiT.
BiT integrates with QuickBooks – both the desktop and online versions. If you’d rather use BiT without integrating with QuickBooks, that’s not a problem either. You can pull numbers through daily, weekly and/or monthly reports, which will satisfy your financial reporting requirements.
Here’s what the onboarding process typically looks like for a business starting with BiT:
Week 1: BiT Kick-Off Call – Set up your new BiT System, including user accounts and permissions.
We provide complete training resources, and you’ll receive full access to your new system.
Week 2: Check-In Call – We reach out to answer any questions you may have and ensure you’re able to use your new BiT system to its full potential.
Week 3: Check-In Call – We’ll touch base again and address any additional questions across all your modules (Parts, Service, Sales, etc.).
Week 4: Check-In Email – We touch base to ensure everything is running smoothly.
From there, our US-based support team is available by phone, email, and online chat to answer any questions moving forward, and we’ll even check in with you monthly for the first six months.
Our onboarding process is straightforward and designed to get you up and running as fast as possible without disrupting business.
BiT emphasizes quick setup, no up-front fees, and no long-term contracts, which means we want our customers set up and using BiT as quickly as possible. Most of our users are up and running within 30 days or less.
Of course, some may need a little extra coaching, and that’s okay. BiT’s Support Team is second to none, and they’re always willing to go the extra mile to get BiT set up for customers.
BiT integrates your existing data – at no extra cost to our customers. We take all your customer data, inventory, and price files and import those free of charge.
BiT offers an array of live and on-demand training resources.
The BiT Support Team is available via phone, chat, or email M-F 8:30 AM to 6:30 PM ET, and if you reach us outside of normal business hours, we will get back in touch as soon as we re-open.
We have an online learning center called BiTWiki with searchable articles that answer questions.
Our software comes with Guided Walkthroughs that will literally take users through several of our most common functions.
We also have videos to send if you’d prefer those.
BiT’s technical support team is located in Knoxville, TN. During regular business hours (M-F 8:30 AM – 6:30 PM ET), response times are typically within minutes, if not seconds.
Most of our 5-star online reviews highlight our customer-focused support.
BiT Software was built around dealership and service center workflows.
We can’t say 100% that you won’t need to adapt, but we do know thousands of users use BiT and rave about how well our software has helped their business improve their sales, service, parts, and slip/storage workflows.
BiT is like most software in that there is a learning curve.
However, our Support Team strives to make onboarding and training efficient, effective, and as painless as possible.
And if you hit a snag along the way, we’re always here to help.
Yes. BiT’s unified DMS connects teams across sales, service, parts, and storage.
Yes. BiT will automatically generate a rigging work order for the addition of accessories to a unit (boat, golf cart, RV, etc.).
This will then automatically add the costs of the accessories and labor into the cost of the deal to track true profitability.
You can see more of these features if you'd like to book a live demo.
BiT includes scheduling tools to allow users to view technician availability, book service technicians, view service invoices by status, and more.
Plus, we have a free downloadable tech time clock app so that technicians can track time worked on a particular work order, clock in for the day, and even add notes to particular jobs assigned to them.
Yes. BiT supports scanning for Point of Sale (POS) activities as well as for conducting physical inventory counts.
Yes. Service department features include quick estimate-to-order workflows.
BiT includes integrated CRM functionality that enables users to communicate with customers, track contact history, and stay on top of deals that are ready to close.
We even offer embedded text messaging with mobile app access enabling faster communication with customers and prospects.
Yes. BiT can handle sales quoting, contracting, deal tracking, and more – all in one place.
Yes. BiT was one of the first to incorporate text messaging within the dealer management system space, and the majority of our users use this feature to stay in touch with prospects and customers.
We also offer a mobile app, so multiple employees can easily stay on top of communication with customers.
The best part? Our embedded text messaging system allows you to text from your business phone number, so there’s no confusion on the other end.
BiT includes powerful reporting tools with the capability to sync with QuickBooks.
BiT’s built-in reporting covers many operational needs, including standard profitability, performance insights, and more.
BiT also provides you with the ability to create custom reports.
Yes. BiT is a preferred provider of Brunswick Dealer Advantage and is recommended by BRP as a Powersports Data Standards (PDS) Certified DMS.
Also, BiT will load the parts catalogs of your manufacturers and distributors and keep them updated at no additional charge. This will keep your prices, costs, and superseded parts current.
If you use a vendor that BiT doesn’t currently support, we will gladly add that vendor’s price file at no additional charge.
To see a partial list of the manufacturers and distributors we already work with, visit our integrations page.
Yes. Multi-location operations capabilities, including location-specific inventory, are supported in BiT.
Both your parts inventory and unit inventory are visible and updated in real-time at each location.
Of course. BiT will grow with you. Product lines, services, team members – whatever you need to run your business can be added as your company scales.
Also, BiT is module-based, so if you only need software for parts and service, you only pay for parts and service. If you need parts, sales, and service, you only pay for parts, sales, and service.
If you only need one user, your BiT system comes with a complimentary user. As you grow and add staff who need access to BiT, you’ll only pay for as many users as you need.
BiT requires no long-term commitments. Our service is month-to-month. You can cancel at any time.
At this time, BiT doesn’t manage rental reservations, but with BiT, you can generate an invoice for a rental.
We integrate with Gravity Payments.
Schedule a live interactive demo, and we can show you exactly what BiT can do for your business. Book one at https://www.bitdms.com/demo