General

At BIT Dealership Software, Inc. (“BiT”), we respect your need for online privacy and we make a serious effort to protect any Personal Information that you may share with us. Our practice regarding the use of your Personal Information is as set forth below in this Privacy Policy. As a condition to the use of BiT Services, you consent to the terms of the Privacy Policy as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website. This Privacy Policy statement applies exclusively to BiT’s Cloud System.

Please direct all your inquiries pertaining to this Privacy Policy at the contact information below.

Mailing Address: 318 Erin Drive, Suite 4, Knoxville, TN 37919. We can be reached via e-mail at info@bitdms.com or you can reach BiT Support by telephone at 904-807-8457.

Children’s Online Privacy Protection

BiT does not knowingly collect Personal Information from users who are under 13 years of age.

Information Recorded and Use:

  • Personal Information

During the registration process for creating a user account, we request your name, address, telephone number and email address (“Personal Information”). You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you of new services, releases, upcoming events and changes in this Privacy Policy.

BiT will have access to third party (including your customers) personal information provided by you as part of using BiT Services such as your customer records. This information may include third party names, email addresses, phone numbers, physical addresses and transactional activity and will be used for servicing your requirements as expressed by you to BiT and solely as part and parcel of your use of BiT Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you.

We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. BiT is not responsible for the Personal Information users elect to post within their testimonials.

  • Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the BiT services and to help us provide you the best possible service.

  • Contents of your User Account

We store and maintain files, documents, invoices, inventory, pricing, emails and other data stored in your user account at our facilities and the facilities of our third party hosting company in the United States. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. The contents of your user account will not be disclosed to anyone, unless you consent to provide BiT with access for testing and support purposes. When granted access, BiT employees and subcontractors will only access the contents of your User Account subject to the terms of this Privacy Policy and the Terms of Service. We also do not process the contents of your user account for serving targeted advertisements.

  • Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the credit card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed payment gateway service provider who is beholden to treating your Personal Information in accordance with this Privacy Policy.

  • Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.

Cookies and Web Storage

We use temporary and permanent cookies and web storage to enhance your experience of our BiT Services. Temporary cookies and web storage are removed from your computer each time you log out. In addition, a permanent cookie and web storage will be stored in your computer which contains some of your login information, but not your password. If you have turned cookies off, you will not be able to use some of the BiT Service. We may employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1×1 images that are embedded onto a web page to provide BiT Services, document traffic and for website analytics without collecting any Personal Information.

We may from time to time employ the services of a third party agent to analyze statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and/or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, BiT does not have access to these cookies nor are we responsible for them.

We also use web storage, with which data is stored locally within the user’s browser. The data is not included with every server request, but is used only when asked for.

Links From our Website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy of other websites.

With Whom We Share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing BiT Services to you. In such cases BiT will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside BiT for any purpose that is not directly connected with providing BiT Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by BiT in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How Secure is Your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transactional information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing BiT Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

You will be required to register for our BiT Services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the BiT Services. We also provide you with the option of opting out from receiving mail from us; however, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the Privacy Policy should you decide to opt-out of receiving all messages from BiT. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes.

Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting BiT Support at support@bitdms.com. Such changes may take up to 48 hours to take effect.

Enforcement of Privacy Policy

We make reasonable efforts to ensure that Personal Information provided by you is used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this Privacy Policy or the manner in which Personal Information is used for the purpose of providing BiT Services, kindly contact BiT Support at support@bitdms.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the Privacy Policy will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at http://www.bitdms.com/privacy-policy periodically.

Blogs and Forums

We may provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as BiT is not responsible for the Personal Information users elect to disclose.

END OF PRIVACY POLICY

If you have any questions or concerns regarding this Privacy Policy Statement, please contact use-mail at info@bitdms.com . We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

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